Privacy Policy

1. Company Information

The Website is owned and operated by:

Registered Name: Digital Code SMC (Private) Limited

Country of Registration: Islamic Republic of Pakistan

Official Email: info@digitalcode.pk

Landline: +92 51 8990491

WhatsApp: +92 300 0390491

Pakistan Office: Office 01, 3rd Floor, Plaza 153, Nasir Arcade, Bahria Town Phase 4, Civic Center, Islamabad, Pakistan

UAE Office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE

Unless expressly stated, the existence of a UAE office or business presence does not mean that Digital Code is incorporated in the UAE.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our website and contact forms
• Email, telephone, and WhatsApp communications
• Project inquiries and quotation requests
• Client onboarding and service delivery
• Newsletter and marketing subscriptions
• Meetings, demonstrations, surveys, and events
• Analytics, cookies, and similar technologies
• Other interactions with Digital Code

A separate privacy notice or service agreement may apply to information processed on behalf of a client through a software platform developed or managed by Digital Code.

3. Information We Collect

3.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Telephone and WhatsApp number
• Company name and job title
• Country and location
• Project requirements and budget information
• Messages, inquiries, feedback, and support requests
• Meeting or appointment details
• Files, documents, images, and other project materials
• Billing and transaction information
• Account details, where account functionality is available

Please do not submit confidential, financial, health, identity, or other sensitive information unless it is necessary and we have requested it through an appropriate secure channel.

3.2 Information Collected Automatically

When you use our Website, we may automatically collect:

• IP address
• Browser and device type
• Operating system
• Approximate location
• Referring website
• Pages visited
• Links and buttons selected
• Date, time, and duration of visits
• Website performance and error information
• Cookie and analytics identifiers

3.3 Information from Third Parties

We may receive information from:

• Social media and advertising platforms
• Analytics providers
• Payment processors
• Business partners
• Publicly available business sources
• A company or representative referring you to us
• Communication and project-management platforms

Information received from third parties will be handled according to this Policy and applicable law.

4. How We Use Personal Information

We may use your information to:

• Respond to inquiries and support requests
• Prepare quotations, proposals, and contracts
• Provide and manage requested services
• Create and administer client accounts
• Communicate about projects, payments, meetings, and support
• Process invoices and maintain transaction records
• Verify identities and prevent unauthorized access
• Improve Website content, performance, and user experience
• Diagnose errors and maintain Website security
• Conduct analytics and business research
• Send marketing communications where permitted
• Personalize relevant information and service recommendations
• Protect our legal rights and prevent fraud or misuse
• Comply with legal, regulatory, tax, and accounting obligations
• Establish, exercise, or defend legal claims

We will not use personal information for a materially different purpose without an appropriate legal basis or additional notice.

5. Legal Grounds for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent
• The need to take steps at your request before entering a contract
• The performance of a contract
• Compliance with a legal obligation
• Protection of legitimate interests, rights, and security
• Our legitimate business interests, where those interests do not override your rights
• Establishment or defence of legal claims
• Another lawful ground permitted under applicable legislation

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal will not affect processing already lawfully completed.

6. Cookies and Analytics

We may use cookies and similar technologies to:

• Operate essential Website functions
• Remember preferences
• Understand Website usage
• Measure performance
• Prevent fraud and security threats
• Support advertising or marketing, where permitted

Essential cookies may operate automatically because they are necessary for Website functionality. Analytics, advertising, and other non-essential cookies will be used subject to applicable consent requirements.

You can manage cookies through your browser settings or any cookie-control tool displayed on the Website. Disabling cookies may affect certain Website features.

7. Marketing Communications

With your consent or where otherwise permitted by law, we may send information about our services, offers, company updates, and events through email, telephone, WhatsApp, or other channels.

You can withdraw from marketing communications at any time by:

• Selecting the unsubscribe option in an email
• Replying “STOP” or making an equivalent request
• Contacting us at info@digitalcode.pk

Opting out of marketing will not prevent essential communications concerning an active project, transaction, security issue, or support request.

8. WhatsApp and Social Media

If you contact us through WhatsApp or a social media platform, that provider may separately collect and process your information according to its own privacy policy.

We may use your provided contact details to respond to inquiries, arrange meetings, provide project updates, or deliver requested support. We will not add you to promotional messaging lists without an appropriate legal basis.

Please avoid sending confidential credentials, payment-card details, identity documents, or sensitive personal information through public social media messages.

9. How We Share Information

We may share personal information with:

• Employees, contractors, and authorized team members
• Hosting, cloud-storage, and IT providers
• Email, communication, and collaboration platforms
• Analytics and Website-performance providers
• Payment and accounting service providers
• Marketing providers, where legally permitted
• Professional advisers, including lawyers and accountants
• Government bodies, regulators, courts, or law-enforcement authorities
• A buyer, investor, or successor involved in a lawful merger, acquisition, restructuring, or transfer

Service providers are permitted to process information only for authorized purposes and are expected to protect it appropriately.

Digital Code does not sell personal information for monetary consideration.

10. International Data Transfers

Digital Code operates from Pakistan and may serve clients and users in the UAE and other countries. Personal information may therefore be transferred to or processed in countries outside the country where it was collected.

Where required, we will use appropriate safeguards for international transfers, such as:

• Your explicit consent
• Contractual protections
• Transfers to jurisdictions offering adequate protection
• Transfers necessary to perform a contract
• Other mechanisms permitted by applicable law

UAE personal data will be transferred outside the UAE only in accordance with applicable UAE data-protection requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Provide services and maintain business records
• Satisfy legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud and maintain security

Retention periods depend on the nature of the information and the relevant legal or business requirement. When information is no longer required, we will securely delete, anonymize, or restrict it, subject to backup and legal-retention requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Improper use
• Unauthorized disclosure
• Alteration
• Destruction

These measures may include access controls, authentication, encryption where appropriate, backups, monitoring, and staff confidentiality requirements.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to manage identified risks and respond to security incidents.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information
• Restrict or object to certain processing
• Withdraw consent
• Request transfer of your information where applicable
• Object to direct marketing
• Request information about data sharing or international transfers
• Submit a complaint to a competent authority
• Request review of certain automated decisions, where applicable

These rights may be subject to lawful limitations, identity verification, record-retention duties, and exceptions under applicable law.

To exercise a right, email info@digitalcode.pk with the subject line “Privacy Request.” We may request reasonable proof of identity before processing the request.

Additional Information for UAE Users

If UAE data-protection law applies, eligible users may exercise the rights provided under UAE Federal Decree-Law No. 45 of 2021, including applicable rights relating to access, correction, deletion, restriction, objection, portability, and certain automated processing.

If you are located in the Dubai International Financial Centre or Abu Dhabi Global Market, separate DIFC or ADGM data-protection legislation may apply.

14. Children’s Privacy

Our Website and business services are not intended for children under 18.

We do not knowingly collect personal information directly from children without authorization from a parent or legal guardian where required. If you believe that a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

15. Third-Party Websites

Our Website may contain links to third-party websites, applications, social platforms, and services.

We do not control and are not responsible for their privacy practices, security, or content. You should review the relevant third party’s privacy policy before providing personal information.

16. Client Data and Software Development Services

When Digital Code processes personal information on behalf of a client while developing, hosting, supporting, or maintaining software, the client may act as the data controller and Digital Code may act as a service provider or data processor.

In such cases:

• The client determines the purpose and lawful basis of processing.
• Digital Code processes information according to documented instructions.
• Privacy requests concerning the client’s platform may need to be directed to that client.
• Additional data-processing terms may apply.

17. Automated Processing and Artificial Intelligence

Where Digital Code uses artificial intelligence or automated tools in its Website or services, we will take reasonable steps to provide appropriate notice and safeguards where required by law.

We will not intentionally use Website inquiry data to make legally significant decisions about an individual solely through automated processing unless permitted by law and accompanied by appropriate safeguards.

Client information will not be used to train publicly available artificial-intelligence models unless this is expressly authorized under an applicable agreement or consent.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business operations, or legal obligations.

The revised Policy will be posted on the Website with an updated effective date. Where required by law, we will provide additional notice or obtain consent before applying material changes.

We encourage you to review this Policy periodically.

19. Contact Us

For privacy questions, complaints, or requests, contact:

Digital Code SMC (Private) Limited

Email: info@digitalcode.pk

Landline: +92 51 8990491

WhatsApp: +92 300 0390491

Pakistan Address: Office 01, 3rd Floor, Plaza 153, Nasir Arcade, Bahria Town Phase 4, Civic Center, Islamabad, Pakistan

UAE Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE

We will review privacy requests and respond within a reasonable period or within the timeframe required by applicable law.